Privacy policy

Last Updated: June 8, 2024

At Lumafly , we deeply value your privacy and are committed to protecting it. This privacy policy describes how we collect, use, and protect your personal information when you interact with our services and platforms.

1. Information Collection

We collect personal information that you provide to us directly, such as your name, email address, phone number, and any other relevant information for the provision of our services. We may also automatically collect information through tracking technologies when you visit our web pages.

2. Use of Information

We use the information collected to:

3. Sharing Information

We do not share your personal information with third parties, except in the following circumstances:

We do not engage in third-party lead generation activities that involve sharing or selling your information to third parties for their own marketing purposes.

4. Information Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. User Rights

You have the right to access, correct, update, and delete your personal information that we hold. You can exercise these rights by contacting us through the means provided in this policy.

6. Information Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Transfer of Digital Assets

We value your privacy, so all digital assets, whether social media pages, websites, databases, or other platforms that use the client's brand image, are owned by the client and can be transferred to their control as long as there are no outstanding debts or unpaid balances. Some cases may incur transfer costs that must be paid before the transfer can be completed.

8. Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on our platforms and, where appropriate, by sending a notification via email.

9. Contact

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

Lumafly
Palmeras de San Ignacio #4328 Tegucigalpa, Honduras.
info@lumafly.com
+504 98329134

By using our services, you confirm that you have read and understood this privacy policy and agree to the terms described herein.

Terms of service

Terms and Conditions

Last Updated: June 8, 2024

Currency in Invoices

Service payments are made at the beginning of the service month and are due on the date specified on the invoice. Service fees are billed in US dollars (US$).

Service Plans

Services will be governed by the details contained in each contracted plan, which are included in the invoices. Plans take effect once the client pays the invoice.

Our content production services are based on a "credits" system, with a pool of credits being credited at the beginning of each period. These credits vary according to the contracted plan and can be used for content creation, content publishing, and advertising. The details of credit consumption by type of use are specified in this document.

The content production credits table may be modified by us without prior notice and will take effect with a simple notification of changes to our Terms and Conditions to the client via email or upon payment of the next invoice, where the updated terms and conditions information will be included.

If more or fewer credits are consumed in the month than established in the contracted plan, these will be adjusted for the next period as applicable.

The client will have access to information about the production credits and their usage details on our client platform.

Credit Table

Single post (photo, video, photo with logo) -1 credit

Photo album post3Basic photo retouch- 3 credits

Graphic design for social media (includes 2 adaptations for Facebook, Instagram Story, and Instagram)- 8 credits

Additional version of the same design ( within 30 days of original design) - 3 credits

Additional change after 3 changes- 1 credits

Size adaptations of designs for other networks1Basic 2D animation up to 15 sec- 16 credits

Animation adaptation for other networks- 6 credits

Basic video editing up to 15 sec- 12 credits

Video adaptation for other networks- 4 credits

Basic photo/video shoot with standard equipment (2 HRS)40Print design (posters, magazines, press, flyers)- 16 credits

Print design (banners, signage)- 18 credits

Packaging design (bags, boxes, etc.)32Google Forms survey- 16 credits

Blog post on website- 12 credits

Outstanding payments

By "Outstanding payments," or "delinquency" we refer to invoices that have exceeded their payment due date.

For advertising and content creation services, if delinquency exceeds 30 days, we reserve the right to suspend content production services, which will be resumed once the debt is settled. Other services will remain active. In this case, content production credits will accumulate and not be lost, and can be used when the service is resumed. It is not necessary to adjust service cycle dates as everything remains the same.

If delinquency exceeds 60 days, we reserve the right to suspend all contracted services, including web platforms and online services, until the debt is settled. Service start dates will be adjusted to the dates of new invoices issued after the debt is settled.

For SaaS (Software as a Service) services such as websites, email marketing, and similar, if delinquency exceeds 15 days, we reserve the right to suspend services, restricting access to client users. If delinquency exceeds 30 days, we reserve the right to cancel the service to avoid incurring additional costs.

If a payment arrangement is reached with the client and the service is not suspended, service dates remain the same, and credits credited in each period are retained, even if they have not been used due to service suspension. They will be available for use when the service is resumed, so invoice amounts do not vary.

Privacy

We value your privacy, so all digital assets, whether social media pages, websites, databases, or other platforms that use the client's brand image, are owned by the client and can be transferred to their control as long as there are no outstanding debts or unpaid balances. Some cases may incur transfer costs that must be paid before the transfer can be completed.

Storage of Client Material

We normally store client material for a period of one year, but we do not guarantee the material's availability once it is delivered to the client. If the produced material is never used by the client, we still store it for one year, but we do not guarantee its availability after six months.

Communication Channels

Our communication channels can be via email or WhatsApp message to the company's numbers or assigned contact. Content production requests can be made directly on our platform, which is the fastest and most effective way. They can also be made via email and WhatsApp message to the company's numbers or assigned contact, but they may take longer to be scheduled on our production platform. We do not accept the use of other channels such as WhatsApp groups or social media for production requests.

Design and Video Production

Once the request is received during our office hours (M-F 9:00am - 5:00pm), delivery time can take up to 48 hours for designs and up to 72 hours for videos. This applies to business days only. Each requested change can take up to 24 hours during business hours. We work on one piece at a time, and once approved by the client, we proceed to work on the next piece.

Audiovisual Production

Audiovisual production sessions must be requested at least one week (7 days) in advance and depend on the availability of the production team.

Service Cancellation

Service cancellation must be notified 30 days in advance to cancel all applicable platform services. If cancellation is made before 30 days from the next invoice date, a proportional charge will be made to cover the 30 days of service. For temporary suspensions, we can create a "Hibernation Mode" where we reduce services to their minimum expression so that positioning and learning of permanent advertising campaigns and websites are not lost. If the client requires a transfer of services to their domain, a one-time transfer fee equivalent to the last full service invoice will be charged; otherwise, all services and active advertising campaigns included in the contracted plans will be deleted. All notifications must be made via email to be considered valid. Advertising campaigns configured during the service belong to the agency, even if they are configured on the client's platform, and will be deleted when the service is canceled by the client. The client is responsible for their accounts on free platforms.